Shipping Policy

OVERVIEW

Products made available on The Power of Resting Well may be purchased directly through our store or via third-party retailer links (such as external booksellers). Below are the terms and conditions that constitute our Shipping Policy.

 

SECTION 1 - DIRECT PURCHASES VS. EXTERNAL RETAILERS

Direct Purchases: Products purchased directly through our website checkout are sold, fulfilled, and shipped by Caribu B.V. in accordance with the policies detailed below.

External Retailers: For items where you are redirected to an external seller or marketplace (e.g., Amazon, external bookstores, or regional distributors), the transaction, payment, fulfillment, and shipping are managed entirely by that third-party retailer. Caribu B.V. does not handle shipping, tracking, or customer service for orders completed on third-party websites.

 

SECTION 2 - DELIVERY METHODS & PRODUCT TYPES (DIRECT PURCHASES)

Digital Products (e.g., Audiobooks, Guided Audio Journeys, eBooks): Instant delivery via direct download and email link upon payment confirmation.

Physical Products (e.g., Paperbacks, Hardcovers, Perspective Cards): Postal or courier shipping, with an estimated delivery of 1-5 business days within the Netherlands.

 

SECTION 3 - PROCESSING & FULFILLMENT TIME

Physical orders placed directly with us are processed by Caribu B.V. within 1 to 2 business days (excluding weekends and public holidays). Once dispatched, you will receive a shipping confirmation email with tracking information. Processing times may be slightly extended during peak demand or holiday seasons.

 

SECTION 4 - SHIPPING RATES & TIMEFRAMES

Shipping rates for direct purchases are calculated at checkout based on package weight and shipping location. Estimated delivery timeframes are 1-3 business days for the Netherlands (Domestic), 3-7 business days for the European Union (EU), and 7-14 business days for International shipments.

 

SECTION 5 - DIGITAL PRODUCT DELIVERY

Digital goods require no physical shipment. Access links appear on the order confirmation screen and arrive via email immediately upon checkout. If you do not receive your digital access email within 1 hour, please check your spam folder or contact contact@thepowerofrestingwell.com. 

 

SECTION 6 - CUSTOMS, IMPORT DUTIES, AND TAXES

Caribu B.V. is not responsible for any customs fees, import taxes, or tariffs applied to international shipments outside the EU. All additional charges incurred during or after shipping are the sole responsibility of the customer.

 

SECTION 7 - DAMAGED OR LOST SHIPMENTS

For direct purchases from Caribu B.V., if your order arrives damaged or fails to arrive within 10 business days of dispatch, please contact us immediately at contact@thepowerofrestingwell.com with your order number. For products purchased via external links (e.g., Amazon), please contact the retailer directly regarding shipping issues or claims.

 

SECTION 8 - REFUNDS

Because our direct store purchases consist exclusively of digital products, we do not offer refunds, nor do we charge any return shipping fees. All physical products featured on our website are sold and fulfilled directly through Amazon. Therefore, any returns or refunds for physical items are strictly subject to Amazon's terms and conditions and must be processed through their platform.